Tantalizer 334: Tell us another one - From New Scientist #885, 14th February 1974 [link] Aunt Agatha’s three daughters are an argumentative lot and it is no surprise to find them all working fo...
Thursday, November 16, 2006
Wait - Rose!
I've just been shopping. I went to Waitrose. They have a quickcheck system which allows you to scan your own items as you go round. Then pay at an automatic checkout. I've used it since it was first introduced in my local store. I've loved it. (Though when they do a spot check and re-scan everything its always really nerve-wracking - worse than an exam!) Until today it was my favourite supermarket.
Today I used the new version of the system. I put my card in. It then told me the total and asked me to pay. Before it had always reviewed what I'd bought. I found this reassuring - it meant the program had matched up properly and I was about to pay for the things I'd put in my trolley. The new system didn't. I wondered what was wrong. I wasn't even sure it was working. It did produce a receipt AFTER I'd paid. I wasn't happy. I told a member of staff and she said it was quicker. I pointed out that it hadn't given me any indication that it was my bill I was being asked to pay and she looked at me like I was an idiot. She said you are meant to check as you scan. I looked at her like she was an idiot. I told her I was a programmer (didn't mention the retired part) and that I just wasn't going to trust a computer system that far.
So that's it. The end of faster shopping and back to letting them scan it all. Which may also mean Goodbye waitRose...
Posted by Caroline at 11/16/2006 01:51:00 pm